Outsourced IT services provided by a third-party provider, who assumes responsibility for managing and maintaining a client’s IT infrastructure and systems.
Service Level Agreement (SLA)
A contractual agreement that defines the level of service, performance metrics, responsibilities, and penalties for non-compliance between the MSP and the client.
Network Monitoring
Continuous monitoring of a client’s network infrastructure to identify and address potential issues, anomalies, and security threats in real-time.
Help Desk Support
Technical support services provided to end-users to assist with troubleshooting, software installations, system configurations, and other IT-related issues.
Cloud Management
The management and optimization of cloud computing resources, including cloud infrastructure, platforms, and applications, to ensure performance, security, and cost-effectiveness.
Data Backup and Disaster Recovery
Strategies and technologies for backing up data and restoring operations in the event of data loss, hardware failure, or natural disasters.
Cybersecurity
The practice of protecting computer systems, networks, and data from cyber threats, including hackers, malware, phishing attacks, and data breaches.
Patch Management
The process of managing software updates, patches, and security fixes to address vulnerabilities and ensure the security and stability of IT systems.
Remote Monitoring and Management (RMM)
Software tools and platforms used by MSPs to remotely monitor, manage, and troubleshoot client IT systems and devices.
Endpoint Security
Security measures implemented to protect individual devices (endpoints), such as computers, smartphones, and IoT devices, from cyber threats and unauthorized access.
Incident Response
The process of detecting, analyzing, and responding to security incidents and breaches in a timely and effective manner to minimize damage and restore operations.
IT Consulting
Advisory services provided by MSPs to help clients develop IT strategies, assess technology needs, evaluate solutions, and make informed decisions to achieve business objectives.
Vendor Management
Managing relationships with third-party vendors and suppliers to ensure that products and services meet the client’s requirements, standards, and expectations.
Compliance
Ensuring that IT systems and processes comply with industry regulations, standards, and best practices, such as GDPR, HIPAA, PCI-DSS, and ISO 27001.
Business Continuity Planning
Developing and implementing plans and procedures to ensure the continuous operation of critical business functions and IT systems in the event of disruptions or disasters.
